Last updated: August 29, 2026
Physical books (Amazon)
Hapraker Press books are printed and fulfilled through Amazon (KDP). All returns, replacements, and refunds for physical books are handled entirely by Amazon under its own return policy — we don’t process or receive returned books ourselves. Please contact Amazon customer service directly for any issue with a physical order.
Digital products (Gumroad, Etsy, or this site)
Puzzle packs, printables, and other digital downloads purchased through Gumroad, Etsy, or directly on hapraker.com are final sale. Because these are delivered instantly and can’t be “returned” once downloaded, we don’t offer refunds or exchanges for digital products except where required by law.
If a digital file you purchased is genuinely defective — for example, it’s corrupted, incomplete, or not the product you ordered — contact us and we’ll fix it or make it right.
Free sample pack
The free sample pack is provided at no cost in exchange for an email signup — since nothing is purchased, there’s nothing to refund.
Questions
If you have a question about an order, email us at haprakerproductions@gmail.com or use our contact form. See also our full Privacy Policy & Terms of Service.